Information we may collect
The amount of personal information collected through MahengeSpinel.com is deliberately limited.
Information you provide to us
If you contact us or submit an enquiry through the website, we may collect information such as:
- your name
- your email address
- the subject of your enquiry
- details of a gemstone or stock reference you are enquiring about
- information about the type of Mahenge spinel you are looking for
- your preferred colour, size, shape or budget where you choose to provide this
- the contents of any message you send us
Please do not submit payment card details, passwords or unnecessary sensitive personal information through our general enquiry forms.
Technical information
Like most websites, limited technical information may be processed automatically when you visit MahengeSpinel.com.
This may include:
- IP address
- browser type
- device type
- operating system
- pages visited
- referral source
- approximate location derived from IP address
- date and time of access
- information used for security, diagnostics or website performance
Some of this information may be processed automatically by our website hosting and infrastructure providers.
How we use your information
We may use personal information to:
- respond to enquiries
- provide information about current Mahenge spinel stock
- respond to sourcing requests
- discuss a particular gemstone
- provide requested images, videos or documentation
- communicate with collectors, jewellers or trade clients
- administer customer or prospective customer relationships
- maintain appropriate records of enquiries and correspondence
- prevent spam, fraud or misuse of the website
- maintain the security and reliability of MahengeSpinel.com
- understand and improve how the website is used
We do not intend to use personal information for unrelated purposes without an appropriate legal basis.
Lawful basis for processing
Where UK data protection law applies, personal information may be processed under one or more lawful bases recognised by the UK General Data Protection Regulation.
These may include:
Legitimate interests
We may process information where it is reasonably necessary to operate MahengeSpinel.com, respond to genuine enquiries, maintain business records, protect the website and communicate with potential customers.
Steps before entering into a contract
If you enquire about buying, sourcing or commissioning something, we may process the information you provide in order to respond to your request before any transaction takes place.
Contract
Where you become a customer, certain information may be required to supply goods or services, manage the transaction and provide appropriate follow-up support.
Legal obligation
We may retain or disclose information where required to comply with legal, tax, accounting or regulatory obligations.
Consent
Where consent is required, for example for certain optional marketing or non-essential tracking technologies, we will request it where appropriate.
Contact and enquiry forms
MahengeSpinel.com uses website forms to receive enquiries.
When you submit a form, the information you enter is transmitted so that we can review and respond to your request.
Form submissions may also be processed or stored by third-party infrastructure or hosting providers involved in operating the website.
Submitting an enquiry does not automatically subscribe you to marketing communications.
Email communications
If you contact us, we may retain relevant correspondence so that we can respond properly and maintain an appropriate record of the conversation.
We will not add you to an unrelated marketing list simply because you submitted a stock, sourcing or general enquiry.
If marketing emails are introduced in the future, appropriate unsubscribe controls will be provided.
International data transfers
Some technology providers may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we aim to use providers and arrangements that offer appropriate safeguards in accordance with applicable data protection requirements.
How long we keep information
We do not intend to retain personal information indefinitely.
Enquiry information may be retained for as long as reasonably necessary to:
- respond to your request
- maintain records of discussions or transactions
- provide follow-up support
- meet legal, accounting or tax requirements
- resolve disputes
- protect legitimate business interests
Information that is no longer required will be deleted, anonymised or otherwise disposed of where appropriate.
Security
Reasonable technical and organisational measures are used to protect information processed through MahengeSpinel.com.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
For this reason, please do not send sensitive financial information, passwords or unnecessary confidential information through general website forms.
Your data protection rights
Depending on the circumstances, you may have rights under UK data protection law including the right to:
- request access to personal information held about you
- request correction of inaccurate information
- request deletion of personal information
- request restriction of processing
- object to certain processing
- request portability of certain information
- withdraw consent where processing is based on consent
Some rights are subject to legal conditions and exceptions.
If you would like to exercise a data protection right, please contact us through the MahengeSpinel.com Contact page.
We may need to verify your identity before responding to certain requests.
Complaints
If you have concerns about how your personal information has been handled, please contact us first so that we have an opportunity to investigate.
You may also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent authority for data protection.
Links to other websites
MahengeSpinel.com contains links to external organisations, laboratories, research publications and other websites.
We are not responsible for the privacy practices, security or content of external websites.
You should review the privacy information provided by those organisations where appropriate.
Children's privacy
MahengeSpinel.com is not specifically directed at children and we do not knowingly seek to collect personal information from children through the website.
Changes to this Privacy Policy
This Privacy Policy may be updated as MahengeSpinel.com develops, particularly if new features such as analytics, newsletter subscriptions, customer accounts or ecommerce functionality are introduced.
The date at the top of this page will be updated when material changes are made.
Contact
For privacy enquiries, data protection requests or concerns, please use the Contact page on MahengeSpinel.com.
Please include enough information for us to understand and respond to your request, but do not include unnecessary sensitive personal information.